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What to do if your Amazon Alexa app is not working

Amazon Alexa may be one of the most popular smart assistants out there, but it’s not without some flaws. For example, some users have experienced crashes while using the Amazon Alexa app – and others have found the app to be completely unresponsive.

Such issues are usually dealt with by Amazon and fixed immediately with a patch, but sometimes there is a user-side issue that needs to be addressed before things start working as intended. If your Amazon Alexa is not working or responding, here are some ways to fix it.

Check for a software update

Amazon Echo on a table among a few books and a cup of coffee.

The Android app, iOS app, and even the Alexa app are constantly receiving updates. Make sure you’re running the latest version of both your operating system and the Alexa app. If you are not up to date, download the latest software. If your phone and app have been updated and you are still experiencing issues, try one of the options listed below.

Restart your phone

Samsung Galaxy S23 Ultra and Apple iPhone 14 Pro
Nadeem Sarwar / Digital Trends

Most smartphones go weeks (or months) without a soft reset. If it’s been a while since you last turned your phone off, try turning it off, then turning it back on and accessing the Alexa app. With any luck, it will start working as normal.

Reinstall the Alexa app

Alexa app on the phone.

As simple as it sounds, many users have found success uninstalling and reinstalling the Alexa app. Whether you’re on iOS or Android, just delete the app, search the App Store or Play Store, and download the Alexa app again. With any luck, this will fix any bad bug that was preventing the program from working properly.

Clear the cache on your smartphone

Amazon Fire TV on Echo Show 15.

Amazon Alexa will store small pieces of data to help improve its performance – but sometimes this doesn’t work as intended. Clearing the cache will remove all redundant data stored on your device. It’s a simple process, and often solves problems with Alexa. The steps differ depending on whether you are using it Android or iOS, but both only take a few minutes to complete.

Disable Wi-Fi and cellular connections

Amazon Echo Studio.

If your Amazon Alexa is part of a robust smart home setup, it’s responsible for communicating with many devices at once. And while this usually works without problems, there is always a chance that you will run into a bug. If none of the above options work, try disabling your Wi-Fi and cellular connections for 30 seconds, then turn them back on.

Contact Amazon and wait for the update

Echo dot on the table.

Amazon tends to catch these Alexa issues pretty quickly, so there’s a good chance the team is already working on a fix. Make sure to check out Twitter Help page on Amazonas it constantly posts updates and responds to users who report any problems.

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